Castlewood Water & Sanitation District

Payment Options and Frequently Asked Questions (FAQs)

Accepted Payment Methods

Preferred Method: Automatic Recurring Payments (AutoPay)

You can pay online through the District’s payment portal. You can set up Automatic Recurring Payments (AutoPay) or make a one-time payment. If you enroll in AutoPay, your selected payment method (bank account or card) is automatically charged on your scheduled due date. This is the easiest way to help make sure your payment posts on time and to avoid missed or late payments.

 

Bill Pay (Through Your Financial Institution)

Bill Pay is a service offered by your bank. You tell your bank when to send a payment (one-time or recurring) to the District. On the date you choose, your bank withdraws the funds from your account and sends the District a payment—usually by mailing a paper check. Mailing and processing times vary by financial institution.

 

Payment by Mail (Check or Money Order)

You can also pay by mail with a check or money order. Please mail your payment to:

Castlewood Water & Sanitation District 
P.O. Box 209901 
Dallas, TX 75320-9901 

 

Remit Address Information

Why Is the Remit Address Located in Dallas, Texas?

This address is the District’s bank processing center. Using a centralized processing center helps mail payments be managed efficiently and posted to customer accounts as quickly as possible.

 

Bill Pay vs. Automatic Recurring Payments

What Is the Difference Between Bill Pay and AutoPay?

With Bill Pay, you ask your bank to send a payment to the District. You choose the amount and the send date, and your bank typically mails a paper check to the District.

 

With Automatic Recurring Payments (AutoPay), you authorize the District’s payment processor to automatically withdraw your payment electronically on your account due date. Because it’s electronic, AutoPay posts faster and avoids delays that can happen with mailed checks.

 

Payment Confirmation and Posting Issues

Why Does My Bill Pay Payment Show as Paid, but the District Has Not Received It?

With Bill Pay, your bank may withdraw funds from your account right away, but the District may not receive the payment until the paper check arrives and is processed. Mail delays (or lost mail) can happen. If the District has not received your payment, please contact your financial institution and request a copy of the cleared (canceled) check to confirm when and where the payment was deposited.

 

Automatic Recurring Payment Transaction Fees

Are There Fees for Automatic or Online Payments?

Yes. Please note the following processing fees:

·         ACH (Electronic Check) Payments: $1.00 per transaction.

·         Credit and Debit Card Payments: 3% of the transaction amount.

These fees are charged by the payment processor (not the District) and are in addition to your District bill amount.

 

One-Time Online Payments

Can I Make a One-Time Payment Online?

Yes. You can make a one-time payment through the online payment portal at any time. If you do not want your payment information saved for next time, make sure the option labeled “Store this device for future payments” is unchecked before you submit your payment.